Terms of service

Terms of Service

Last Updated: 2026-01-01

Welcome to Lilyanc. These Terms of Service govern your use of our website and services. By accessing or purchasing from our website, you agree to these terms.

Please read them carefully before using our site.

1. General Conditions

By using this website, you confirm that:

  • You are at least the age of majority in your country or have permission to use this site
  • You agree not to use our products for any illegal or unauthorized purpose
  • You will not violate any applicable laws while using our services

We reserve the right to refuse service to anyone at any time.

2. Products & Custom Orders

We specialize in personalized and custom-made products.

For custom products:

  • Each item is made based on the information or images provided by the customer
  • Customers are responsible for providing accurate and high-quality photos or instructions
  • Slight variations may occur due to the handmade or customized nature of the product

We do our best to ensure high-quality results for every order.

3. Order Processing

  • Custom orders require processing time before shipping
  • Processing time typically includes design and production
  • Orders are only shipped after production is completed

Estimated delivery times are provided for reference only and may vary depending on location and logistics conditions.

4. Pricing & Payment

  • All prices are listed in USD unless otherwise stated
  • We reserve the right to change prices at any time without notice
  • Payment must be completed before order processing begins

We accept secure payments through major providers such as Shopify Payments, PayPal, and credit/debit cards.

5. Shipping

We work with third-party shipping providers to deliver your orders.

  • Shipping times may vary by destination
  • Tracking information will be provided when available
  • We are not responsible for delays caused by carriers, customs, or external factors

6. Returns & Refunds

Because our products are customized and made to order:

  • We do not accept returns for change of mind
  • Refunds are only available in cases of damaged, defective, or incorrect items
  • Customers must contact support within a reasonable time after delivery

We may request photos or additional information to resolve issues.

7. User Content (Photos & Files)

When you upload images or files:

  • You confirm you have the right to use and share them
  • You grant us permission to use them solely for fulfilling your order
  • We do not use customer files for marketing without permission

8. Intellectual Property

All content on this website (including text, graphics, and designs) belongs to Your Store Name and may not be copied or reused without permission.

9. Limitation of Liability

We are not responsible for:

  • Delays caused by shipping carriers
  • Incorrect information provided by customers
  • Misuse of products after delivery
  • Indirect or incidental damages

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting.

11. Contact Information

If you have any questions about these Terms:

Email: support@yourstore.com
Website: Lilyanc.com