Refund policy

Privacy Policy

Last Updated: 2026-01-01

At Lilyanc, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)

Order Information

  • Products purchased
  • Order details
  • Customization information (such as photos or text uploaded for personalized products)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

2. How We Use Your Information

We use the information to:

  • Process and fulfill your orders
  • Create personalized products
  • Provide customer support
  • Communicate with you about your order
  • Improve our website and services
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations

3. Custom Orders & Uploaded Files

If you upload photos or files for custom products:

  • They are used only to fulfill your order
  • They are handled securely and confidentially
  • They are not sold or used for marketing purposes
  • They may be deleted after order completion unless required for support or legal reasons

4. Sharing of Information

We do not sell your personal information.

We only share limited data with trusted service providers to operate our business, such as:

  • Payment processors (PayPal, Shopify Payments, Stripe)
  • Shipping carriers
  • Order fulfillment partners
  • Analytics providers

These providers only use your data to perform services on our behalf.

5. Cookies

We use cookies to:

  • Enable website functionality
  • Improve user experience
  • Analyze website performance
  • Support advertising and retargeting

You can disable cookies in your browser settings.

6. Data Security

We use appropriate security measures to protect your personal information.

All payment data is encrypted and processed securely through trusted payment providers.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing
  • Withdraw consent

Contact us at any time to exercise your rights.

8. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Customer support
  • Legal and tax obligations

After that, data is securely deleted or anonymized.

9. Third-Party Services

We may use third-party services for payments, shipping, and analytics.

We are not responsible for the privacy practices of these third parties.

10. Children’s Privacy

We do not knowingly collect data from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. Contact Us

If you have any questions:

Email: support@yourstore.com
Website: Lilyanc.com