Shipping policy

Shipping Policy

Last Updated: 2026-01-01

Thank you for shopping with Lilyanc. This Shipping Policy explains how we process, prepare, and deliver your orders.

By placing an order on our website, you agree to the terms below.

1. Order Processing Time

All orders require a processing period before shipment.

  • Custom-made products: 2–5 business days
  • Standard products: 1–3 business days

During this time, we carefully prepare, customize, and package your order.

Please note that processing time does not include shipping time.

2. Shipping Time

Estimated delivery times after order dispatch:

  • United States: 7–10 business days
  • Canada: 7–12 business days
  • United Kingdom & Europe: 7–14 business days
  • Australia & New Zealand: 7–14 business days
  • Rest of World: 10–20 business days

Delivery times are estimates and may vary due to customs, holidays, or carrier delays.

3. Shipping Methods

We work with trusted international shipping carriers to ensure safe and reliable delivery.

Once your order has been shipped, you will receive a tracking number via email.

4. Shipping Fees

We may offer:

  • Free shipping on selected orders or promotions
  • Standard shipping fees depending on destination and order value

Shipping costs (if applicable) will be clearly shown at checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking number.

Tracking information may take 24–72 hours to update after dispatch.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delays caused by missing or incomplete information

If you notice an error, please contact us as soon as possible.

7. Delays

While we work with reliable carriers, delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Peak holiday seasons
  • Carrier-related issues

These delays are outside of our control.

8. Lost or Stolen Packages

If your package is marked as delivered but cannot be found:

  • Please contact your local carrier first
  • Then contact our support team for assistance

We will do our best to help resolve the issue.

9. Customs & Import Taxes

International orders may be subject to customs fees or import taxes depending on your country.

These charges are the responsibility of the customer.

10. Contact Us

If you have any questions about shipping:

Email: support@yourstore.com
Website: Lilyanc.com